level303 Casino & Sportsbook Data Care

This page describes what we collect when you use level303 and how we keep that data protected. We at level303 take your privacy seriously—whether you're accessing our sportsbook from Jakarta, depositing via DANA in Surabaya, or playing live-dealer tables on your mobile device. Our commitment is transparent: we collect only what we need, we store it securely, and we never sell it to third parties.

When you open an account on level303, you provide us with personal information—your email, name, phone number, and identity documents for verification. We use this data to confirm your identity, process your deposits and withdrawals, and comply with local gaming regulations. We also collect technical data: your device type, browser, IP address, and gameplay patterns. This helps us detect fraud, improve our platform, and ensure our live-dealer streams and sportsbook odds load smoothly across all Indonesian time zones.

Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest. We do not share your information with advertisers, data brokers, or unrelated third parties. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) see only what is necessary to complete your transaction. This policy explains the full scope of what we do and your rights under applicable law.

What we collect on level303

We collect personal data in three categories. First, identity data: your full name, email address, phone number, date of birth, and government-issued ID (passport or national ID card). Second, financial data: your bank account details, payment method information, and transaction history. Third, technical data: your device identifier, browser type, operating system, IP address, and gameplay logs (which games you played, when, and for how long).

We also collect behavioural signals—login times, session duration, and betting patterns—to detect unusual activity and prevent fraud. If you contact our support team via email or live chat, we keep a record of that conversation. If you use our mobile app, we may collect location data (city-level only, never precise GPS) to comply with regional restrictions and to optimize server routing for faster table loads during peak hours like Liga 1 match days or Piala AFF tournaments.

How we use your data on level303

We use your identity data to verify your account and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We use your financial data to process deposits, withdrawals, and payouts. We use technical and behavioural data to detect fraud, prevent account takeovers, and improve our platform—for example, to identify if a live-dealer stream is buffering for users in Medan and to optimize our low-data streaming mode for mobile users on slower connections.

We also use your data to send you service notifications: account alerts, withdrawal confirmations, and updates about maintenance windows. We do not use your data to send marketing emails unless you opt in. We do not sell your data to third parties. We do not use your data to build profiles for sale to advertisers or data brokers. Our only third-party sharing is with payment processors (to complete your transaction), fraud-detection services (to protect your account), and legal authorities (if required by court order or applicable law).

Cookies and tracking on level303

We use cookies to keep you logged in, to remember your preferences (such as your preferred sportsbook view or live-dealer table filter), and to measure how our site performs. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use third-party tracking cookies or retargeting pixels. We do not track you across other websites.

If you disable cookies in your browser, you may not be able to log in to level303 or access your account. Our mobile app does not rely on cookies; instead, it uses secure tokens stored locally on your device.

Your rights and our commitments

Under applicable data-protection law, you have the right to request a copy of your personal data, to correct inaccurate information, and to request deletion of your data (subject to legal retention requirements). You also have the right to object to certain uses of your data and to request that we limit how we process it. To exercise these rights, contact our support team at the address below.

We retain your data for as long as your account is active, plus a minimum of five years after closure (to comply with financial and gaming regulations). We do not retain payment card details; those are handled by our payment processors. We do not retain your identity documents after verification is complete; we store only a verification flag and the date of verification.

We commit to keeping your data secure. We use industry-standard encryption (TLS 1.2 or higher) for all data in transit. We use encrypted storage for data at rest. We conduct regular security audits and penetration tests. We limit access to your data to employees and contractors who need it to provide our service. We do not store your data on personal devices or unencrypted media.

Third-party processors and international transfers

We work with third-party service providers to deliver level303. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud hosting providers, fraud-detection services, and customer-support platforms. Each processor has signed a data-processing agreement with us, committing to the same security and confidentiality standards we follow.

Your data may be transferred to and stored on servers outside Indonesia. These servers are located in jurisdictions with data-protection laws equivalent to or stronger than Indonesian law. We ensure that any transfer is protected by contractual safeguards and encryption. You acknowledge that by using level303, you consent to this international transfer.

Contact us about privacy

If you have questions about this privacy policy, wish to exercise your data rights, or believe we have mishandled your data, contact us at [email protected]We will respond to your inquiry within fourteen days. If you are not satisfied with our response, you may lodge a complaint with the relevant data-protection authority in your jurisdiction.

This policy was last updated in April 2024. We may update it from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our website. Your continued use of level303 after such changes constitutes your acceptance of the updated policy.